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Privacy Policy for Your probet Account

This page explains how probet handles the personal details tied to your account, wallet activity, device sign-ins, and support chats.

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CONTACT CHANNELS OPEN

Where to Reach Us

If you want access, correction, deletion, or a copy of the data we hold, send the request through the channel that suits you best. We can route written requests, quick chat questions, or form submissions into the right queue, then reply after account checks are complete. During the hours shown on the site, our team keeps the trail clear so you can see what happened next.

Team online

Email us

Send a written request to our privacy inbox if you need access, correction, or deletion. We keep the trail on file so you can track what we changed and when.

Live chat

Use chat when you want a quick route to the right team. We can help with account questions, then move your request into the privacy queue if the case needs a formal check.

Contact form

The form is useful when you want one message with your account details, region, and request type. That helps us verify the case and reply with the next step.

DATA HANDLING STEPS

How We Handle Your Data

We store only the details needed to open, protect, and service your account, then limit internal access to staff who handle verification, support, or payment checks.

Data Minimisation

We ask for the details needed to open your account, verify requests, and process wallet activity. We do not ask for extra fields unless a legal check or support case needs them.

Cookie Use

Cookies help remember your session, keep you logged in on the same device, and reduce repeated checks. You can clear browser cookies at any time, though some settings may reset.

Account Security

We watch for unusual sign-ins, lock sensitive actions behind verification, and limit staff access to your profile. If you suspect someone else has access, contact us quickly through support.

Record Retention

We keep account and transaction records only for the period needed for service, dispute handling, fraud checks, and legal duties. After that, records are deleted or archived under internal controls.

Request Handling

If you ask for a copy, correction, or deletion, we first confirm that the request comes from you. Then we review what the law allows us to change and reply through the same channel.

Policy Changes

When this page changes, we update the published text and adjust our internal handling to match. If a change affects your rights, support can explain what it means for your account.

Common Privacy Questions for You

These are the privacy questions we hear most often before account opening, first deposit, or a change request. The short answers below stay focused on your data, your choices, and the steps we take to verify requests. If your case needs a closer look, support can route it to the privacy team.

We collect the details you share when you open an account, verify identity, add funds, or contact support. That can include contact details, device data, wallet references, and the messages you send us.

We use it to run your account, confirm payments through UPI, Paytm, or PhonePe, stop abuse, and answer requests. In some cases, local law also asks us to keep specific records.

We keep only the payment references and status records needed to match deposits and withdrawals. Full card data is not the normal flow here, and any sensitive field is handled by the payment partner.

Retention depends on the record type and the reason it was created. Some logs stay for account service, some for dispute handling, and some for legal duties. We remove or archive them when they are no longer needed.

Yes. Send the request from your registered contact path, and we will verify the account before making a change. If a record must stay for law or dispute handling, we will tell you what can and cannot move.

No. Access depends on local law and is available where local law permits. If your region is restricted, we block access and explain the rule that applies to that location.

You can reach the privacy team through email, chat, or the form on this page. If your request needs extra checks, we will ask for account details only to confirm it is really you.

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